A Whole Town in Colorado Pushes to Improve Its Customer Service

By | October 17th, 2014|Town News|

This was the title of an intriguing article this week in the New York Times.  National media covering a novel initiative in Steamboat Springs, CO? Yep! It all started last year with the realization that, although the Chamber President knew “We’re such a friendly town,” yet survey results showed otherwise. I began to wonder: "what if this [...]